Refund policy

Change of mind:

Unfortunately, Love My Rosie Skin is unable to accommodate refunds or exchanges for change of mind or incorrect product purchases. But you can avoid this common error by consulting with me before you buy! You can schedule an online consultation here.

Damaged/Incorrect Products:

In the rare case you receive products which are damaged or incorrect; I will issue a full refund or replacement free of charge. Notify me within 72 hours after receipt of the goods for a refund or replacement. I do require photos of the damaged goods and incorrect item before we can proceed. Please keep all packing materials of the parcel. A prepaid shipping label will be provided for returning the products, alternatively a receipt provided with proof of purchase.

Reactions:

If you believe you have had an allergic reaction to a product you have purchased from my website please contact me within 18 days of receiving your order. Please send an email with your order number and several photos and descriptions documenting your reaction to kimberly@lovemyrosieskin.com. In order to process an allergy return, a photo of the reaction must be provided and the product must be at least 70% full in order for the return to be processed.

I cannot process an allergy return without photos of the reaction. If this cannot be provided, I am unfortunately unable to accept those returns.

Additionally, Love My Rosie Skin is unable to cover postage costs associated with reaction returns. All products you believe you are reacting to need to be returned to our warehouse so I can have the product assessed for the alleged allergy and identify the causes to ensure that this is in fact an allergy. Please know that this is as much for your benefit as it is mine. As a skincare professional, I need to identify potential triggers and issues so that I can apply that knowledge when working with and supporting my clients through the healing of their skin.

If you developed a reaction due to an incorrect selection of product without a consultation with Love My Rosie Skin prior to purchase, you may not be eligible for a refund. It is highly recommended that you seek the advice of a professional before trying any new product.

Please keep in mind that many times what people think is a reaction is very often an initial immune response in the skin. Other times, it can simply be a compromised skin barrier. You may need time to properly adjust or you may need to repair your skin barrier using other more targeted products before using the product you are currently experiencing issues with.

Love My Rosie Skin works closely with clients to prevent this sort of thing by keeping clients' skin well monitored and through controlled gradual use of specific supportive products. This is why I always recommend scheduling a consultation here if you are struggling with specific issues. Let me properly support you through this process. Save time, money and potential skin reactions by taking advantage of the expertise I provide before you buy!